Refund policy
Every Shibari Sir piece is handmade in our Queensland workshop. We want you to love what you receive. Please read this policy before you order.
Faulty or damaged items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your item arrives faulty, damaged, or not as described, you are entitled to a repair, replacement or refund.
Please email us at theshibarisir@gmail.com within 7 days of delivery with your order number and photos of the problem. We will arrange a solution and cover the return postage for faulty items.
Change of mind
For ready-made items that are unused, unworn and in original condition, we accept change-of-mind returns within 14 days of delivery. Please contact us before sending anything back. Return postage is paid by the customer, and we refund the item price (not original shipping) once we receive and inspect it.
Items we cannot accept for change of mind
- Made-to-order and custom pieces, including items made to your measurements, your chosen colour, or with engraving or hand carving. These are made specifically for you.
- Impact toys and intimate items, including floggers, paddles, harnesses, collars, cuffs and strap-on harnesses, once they have been used or worn, for hygiene reasons.
- Sale items, unless faulty.
This does not affect your rights under the Australian Consumer Law.
Natural variation
Every piece is hand-cut and hand-dyed. Small variations in colour, grain and size are a natural part of handmade leather and are not considered faults.
Refunds
Approved refunds are made to your original payment method, usually within 5 to 10 business days.
Questions
Not sure about sizing or colour? Contact us before you order and we will gladly help.